Creating human-like experiences in an AI dominated world
With an increased frequency of communication between businesses and their clients through live chat, chatbots have evidently emerged as one of the most popular sources of facilitating conversations between different parties. Over the last decade, chat services have become the preferred option to obtain trust when it comes to customer support. Built using bit frameworks, chatbots act as a guide for all the relevant queries of a customer.
With the emergence of smartphones and Internet of Things (IoT), there is a sudden shift in the usage of technology and digital services. Thus, round-the-clock service support with affordability and effective usage has become a crucial trend of today’s communication. Moreover, chatbots have played a significant role that allow businesses to support their customers in a better and more efficient way.
What are chatbots?
Chatbots or conversation agents are software applications that are designed to simulate interactions with human users, especially over the internet. Mostly used for extending customer support services and providing relevant details about the products and services, chatbots are functional round-the-clock. Moreover, a chatbot will allow customers to research and book travel, accommodations, appointments and much more through messaging apps such as Facebook Messenger, Google Assistant, etc.
How chatbots create a human-like experience
24 hours service
In a world where agility and communication is the key for a business to flourish, chatbots play an important role by providing 24 hour services at any time of the day. It not only helps in gaining access to various services at any time of the day but also brings a continuous flow of communication between businesses and their customers.
Cost-effective
Chatbots are one of the most effective modes of communication between a business and their customers. With its built-in ability to provide answers to all the questions in a timely and automatic manner, it’s not only a cost effective platform but also an agile problem solving tool.
Customer Satisfaction
Chatbots make sure that they respond with the best available resources and information, which helps in building customer satisfaction and trust. It can answer questions in multiple languages and styles, which also makes it customer-friendly.
Increase in numbers of potential leads
Chatbots have been viewed as a medium which helps in increasing a number of potential leads and users for the company. With chatbots, the latest and best featured products can be marketed. Moreover, it is a more personalized method of marketing as the promotion is conveyed directly to the customers.
Call for new customers and increased Interaction
Chatbots can be leveraged to increase customer engagement with timely reminders and offers, which makes it more beneficial. Chatbots have shown tremendous value by providing information to customers and making them regular customers. Thus, with its customer-friendly advantages, it can be termed as one the leadoff in customer interaction. Thus, chatbots are an artificial intelligence marvel that can be embedded and used throughout different messaging applications.
Chatbots transforming the education sector
Chatbots have significantly evolved in providing a human-like experience and are said to be the modern teacher in this largely digital world. The use cases of chatbots are not only limited to business from all over the world as they play an important role in the education system as well. It takes the level of personalization to a new scale, and with collaboration and interaction with students, a new learning culture is efficiently developed around the students which helps them in keeping their learning consistent.
Advantages of chatbots in education
- Timely response and instant assistance.
- Tracking information and providing relevant information.
- Round-the-clock access to learning material and books .
- Helps in increasing interaction with teachers and students.
- Adaptive learning environment.
- Take regular updates and feedback which help in bridging the gap.
- Identification of areas of student improvement.
- Unconventional techniques for knowledge acquisition.
The educational sector is likely to witness many more disruptions in the succeeding years such as chatbot for education, which will ease work and overall efforts. The learning experience of the students is also likely to evolve, with the increasingly tech-savvy technology and environment, chatbots will be known to create a human-like experience worldwide. Thus, Artificial Intelligence dominates the world and the twenty-first century is making communication and education faster and easier by creating a human-like experience through technologies like chatbots worldwide.