Best WhatsApp chatbot for hospitality industry
Whether someone is staying at a hotel for business or pleasure, it is like their sanctuary from the bustle of the city outside. The hotel industry by definition is a hospitality industry that services the needs and preferences of clients and provides them with an experience worth remembering. With the increased usage of digital tools for booking accommodations, Whizard chatbot for hotels has made the booking process and subsequent functions faster and more efficient for both hotels and its clients.
Assistance during and after the room booking process
Most of the hotels have automated their booking procedures to make the entire reservation process faster and more convenient for customers. With Whizard chatbots, you can assist your guests throughout the booking process. Starting from providing them with all relevant information regarding the type of rooms available, prices per night, complimentary services and the availability of rooms at the hotel for the guest’s selected dates, chatbot for hotels has it all.
24X7 availability of online concierge
A lot of times, guests have questions relating to the booking process or availability of rooms and services. In order to provide them assistance before, after and during their stay, Whizard WhatsApp chatbot acts as an online concierge and helps you in categorizing frequently asked questions by generating automated chat replies for your guests instantly at any hour of the day. The AI chatbot for hotels can also provide quick relief to customer complaints or doubts and transfer his requests to customer service executives within minutes if required.
Integrated chatbot software for instant notifications and updates
After a hotel booking is complete, Whizard API instantly sends a booking confirmation to the guests that consists of all the necessary details regarding their stay. With the help of our WhatsApp chatbot, hotels can also send regular notifications, reminders about bookings and updates about the latest deals and offers offered by the hotel to current and prospective clients. This will help you to drive more conversions and maintain a healthy relationship with your guests at all times.
Follow-ups made easier and more convenient
Hotels are always in search of constructive feedback from guests which helps them to improve their services and ensure that their quality standards are in order. However, written feedback is extremely outdated and can be hard to keep up with. With Whizard API, hotels can easily collect valuable feedback from clients within seconds through a generic response sheet. It is an effective method to store, segment and understand data which in turn makes it less stressful for businesses to improve customer experiences for the future.
Enhance customer experience with Whizard WhatsApp chatbot
Whizard API is the best chatbot software for the hotel industry as it is equipped to provide a smooth flow of communication between hotels and their clients. It is an extremely reliable and secure online platform as it allows users to make contactless check in and check outs from the hotel premises. It can be easily customized in order to make sure that hotels can provide the best experience to their guests. Our WhatsApp chatbot can be integrated seamlessly in handling multiple requests at the same time in order to make your relationship with your guests better through an efficient mode of communication.
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What is a hospitality chatbot?
A hospitality chatbot acts like a virtual concierge that helps hotels and other hospitality industry players to automate their routine workings to provide impeccable customer experience to their clients. With the help of this automation technology, businesses can provide on-demand services to their clients in a conversational and more personalized manner.
What are benefits of chatbots in hospitality industry?
When we talk about customer service and customer experience, the hospitality industry is the first to come to mind as it thrives on customer satisfaction. A chatbot for hospitality can significantly reduce operational costs and maximize workflow efficiency in the following ways:
- Assist clients before, during and after their room booking process by automating routine customer service processes
- Provide instant updates about hotel and travel bookings on WhatsApp for quicker and easier communication
- Offer 24X7 customer service support to resolve all customer queries whenever and wherever they arise
- Get constructive feedback from your clients on WhatsApp by identifying their needs to enhance business performance
What are some hotel chatbot examples?
In this age of digitization, more and more hospitality businesses are shifting their operations online and using digital technologies to make work processes faster. To meet their fast-evolving automation needs, Whizard API offers customized chatbot solutions that can mimic human interactions with a customer efficiently.
With the help of Whizard WhatsApp API, hospitality firms and other hotel businesses can gather important insights about their target audience and personalize their service offerings. Our hotel chatbot is equipped to handle customer queries seamlessly as they keep on learning more and more from the information they gather.