BEST PRACTICES IN INTEGRATING A CHATBOT IN YOUR BUSINESS

BEST PRACTICES IN CHATBOT INTEGRATION

• Right channel: Choose the right communication channel through which your business activities can be shared with the general audience. Make sure to list different problems which you think can occur in the near future and rank them in your chatbots.
• Control: After listing the problem’s make sure to select the right chatbot solution so that different and best solutions can be offered. Further make sure to pick a goal for your chatbots, which in turn it can achieve.
• Design: Design your chatbot’s tone, design in such a manner where it reflects one’s business voice.One can also use it to set up chatbots KPIs which can, in turn, help you in getting different leads and customer satisfaction.
• Chatbots Stories and messages: Thoroughly plan chatbots stories where you can build chatbots scenarios and make them adaptive with different cases. As chatbots are man-made, it’s a mandate to find a balance between human and online assistance. The more real it sounds, the more customers it’s likely to attract.One can set up chatbots greetings messages, as rightly said the first impression is the last message. Thus, with the help of a compelling welcome message, you can make sure to have a great first impression.
• Importance of content: The content so used to delegate information to different people used to be fine through the right format and appropriate message format. The usage of regional language content can help different companies and startups to gain confidence and trust from their customers, thus chatbots who use regional language can help one in making an impactful presence.
• Availability: Have an insightful impact by being available on the sites on which one’s customers are highly active. Make sure to integrate with your customer messaging platforms.
• Data and feedback: A company or a site can use chatbots systems to get useful information and collect data. With limited time and consideration, one can get an increased bounce rate. Chatbots also help collect feedback quickly and easily. The way they interact with a company’s customers helps a company to gain a relevant presence.
• Brand value and mission: A unique personality that your chatbots possess which includes your brand mission and vision can help customers to know about your company well. Thus chatbots should be designed in such a manner that makes them feel effective.The values of a company that is reflected in a chatbot’s chatting work should be the main objective. Chatbots should always inform users and forecast value.
• Navigation and effective content: The usage of more contextual options can help in getting the real picture and with the help of proper navigation, one can help the customers to get interacted with different information.
• Customer sensitive Application: Showcase of certain aspects, like how you value your customers’ time and consideration, is important. Speedy and useful information should be shared timely so that customers don’t get distracted while talking about some product or service.Development of the right fallback message is important. Sometimes chatbots while functioning can convey something which may be interpreted in a wrong manner. Thus make sure to design mistakes in a manner that is not offending. 
• Protect from deviation: Another important aspect is to test and control the deviation, after completion of tasks make sure to test chatbots and control any deviation by taking effective measures. While taking on chatbots seems unrealistic it helps companies to build their brand value and image. Also brings brand loyalty through the dynamic self-service facility.