Poor customer assistance is one of the major reasons why banks lose clients. Long reaction times, traditional infrastructure and reduced emphasis on improving customer service strategies have prompted banking institutions to adopt digital transformation tools and techniques in order to enhance customer experience and offer seamless, quick and efficient services.
Technological trends are changing everyday and online banking is gaining popularity every single day. In this dynamic market scenario, providing flawless customer service support is crucial for businesses to achieve higher standards of efficiency and business growth. Chatbot automation is the answer to all automation-related needs of a business. This smart virtual assistant and its intelligent frameworks can improve client care as well as help bank representatives, mechanize a lot of routine errands, and even draw in new clients to your bank.
Have a look at how Whizard’s WhatsApp solution for banking can help you with this and how they are different from your regular chatbots.
Chatbots at this point are not dull projects that utilize similar recommended answers. Whizard chatbots are profoundly smart and can handle much of a stretch cycle of a wide range of inquiries.
Сustomer support day in and day out
The development of internet banking showed how disintegrated banks’ client care frameworks were. Clients needed to find quick solutions and genuine answers to queries, which resulted in overburdened administrators who needed to manage such a large number of clients and provide a consistent response to their questions for hours.
This methodology was a long way from ideal for various reasons. Most importantly, banks needed to employ an excessive number of administrators and pay more specialists. With the induction of Whizard chatbots for banking, banking institutions can offer day in and day out customer care accessibility without delays and unwanted interruptions. You just have to open WhatsApp and open your bank chat window followed by your question, like Where is the closest ATM? How might I introduce the portable banking application? what’s more, How would I be able to trade money? Yet, they can likewise deal with more perplexing discourse dependent on a customer’s past demands and transaction history.
58% of customers say new and emerging technologies such as chatbots automation and voice assistance have changed their expectations of businesses.
Salesforce
Employee productivity
Not just clients, the bank’s administrative team can also benefit from the advantages of Whizard’s WhatsApp chatbot. There are a few different ways AI chatbots can make bank representatives’ lives simpler.
Preparing the staff
All the staff must be prepared and educated to manage and work at par with the evolving chatbot automation technology efficiently. More than that, they additionally need to figure out how to function with complex financial programming frameworks, recall security leads, and learn corporate arrangement, which likewise requires some serious energy. Whizard chatbots can manage these assignments more efficiently rather than a human agent.
Specialized consultancy
Banks consistently utilize the freshest and most secure programming arrangements with huge loads of passwords, multifaceted confirmation, and so on. It is not a simple task to manage this whole operation in-house. Both new and experienced workers require some specialized help every once in a while and with advanced technology, every sector could use some digital support. Whizard can help employees by empowering them with IT backing and interviews and assisting them with certain assignments to help them gain relevant experience.
HR support
In any small/large organization, the HR department is always burdened with queries, recommendations and repetitive tasks. Banks are no exception. Representatives send a huge number of inquiries and solicitations to the HR division, hindering their ability to drive disruptions through innovation-led business strategy. With Whizard banking chatbots, basic customer queries can simply be answered by automated chat replies provided by the chatbot. This will help the HR and customer care department to focus on resolving more complex issues and devise unique ways to improve customer experience.
About 64% of agents are able to spend a considerable amount of time on solving complex problems as opposed to 50% agents without AI chatbot support.
Salesforce
Personal financial assistance
Clients today are entirely different from the clients of yesterday. The present customers request speedy resolution of their doubts, quick and easy access to information and an uninterrupted flow of communication with their preferred banks. Chatbot automation can help banking institutions to provide customer records, request and drop administrations, make exchanges and gather important feedback from customers through surveys to enhance user experience. Through a speedy enrollment measure with the banks, customers can get access to information about their record balance, late exchanges, and monthly spending.
Monitor transactions and send reminders, alerts
When involved in managing a huge amount of financial transactions that take place every single minute, it becomes difficult to keep track of customer’s account status and provide real-time updates. Automation has made this process significantly faster and easier as chatbots can help banking institutions to monitor customer transactions and provide a weekly/monthly report on their spending. Whizard WhatsApp chatbots can act like experts in handling customer queries and send out important alerts, reminders and notifications in order to increase customer engagement.
Personalized advertising procedures
Conventional advertisements aren’t extremely powerful when it comes to improving customer engagement and driving conversions. In the event that you truly need your clients to value the advertisements you send them, you need to make these promotions personalized. Chatbots, as we know, gather all customer information they get through their interactions with clients on WhatsApp . This helps banks and financial institutions to utilize that information to convey profoundly customized ideas to customers depending on their profile data, preferences and inclinations. Through Whizard chatbots for banking, you can improve the conversion rate as well as client commitment.