“Please hold the line, your call is important to us” is probably the most annoying response that discourages a customer from availing the products and services of a company. Customers have a ton of queries for which they reach out to the customer service department of the related organization. While it is difficult for businesses to tend to customer queries anywhere and at odd hours of the day, imagine, what number of more deals they can close straight away if a specialist was available to answer each call, every minute of the day?
The good news is that now businesses don’t have to handle the resolution of repetitive customer queries on their own. Conversational bots are the modern customer care representatives that never take a day off and are available for work 24X7.
“The rise of millennials and globalisation means businesses need to operate 24-hour globally, in order to remain competitive”
The Telegraph
24/7 customer support is crucial for the growth and success of any business. No matter what your brand deals with, if it involves customers then it definitely requires customer support. If you are still not sure how important a role 24/7 customer service plays, here are some points that you should definitely consider.
Address customer issues right away
Who likes waiting anyway? When there is a long waiting period, people tend to get frustrated and start losing interest in the company’s services. Chatbots can help businesses to extend uninterrupted, 24X7 customer service support which ensures that no customer has to wait in lines to get their issues resolved. As soon as you post your query, you will get an automated reply to further support you with your problem.
Increased sales
A quick reaction is of prime importance when it comes to establishing a relation with new business clients. With sales calls, customers don’t leave a message on the off chance that somebody doesn’t pick up the telephone. This could lead to a loss of quality leads and consequently a decrease in the amount of overall sales of a company.
When a message is left, potential clients are bound to buy your item if their questions with respect to the item or administration are addressed rapidly. This shows you care about your clients exclusively and is a significant indication of the kind and level of help the individual will get when they become your regular clients.
Reduce the risk of losing business
In the event that a company works in specific ventures, there is a possibility of losing clients to contending businesses that offer day in and day out help to fulfill their customer’s needs and demands. In certain business sectors, providing round-the-clock customer service support can be an indispensable selling point.
Create a positive and impactful image
A business that puts resources into every minute of every day’s client care line shows their genuine concern towards their client’s needs. This factor can help businesses in establishing a positively powerful image in the highly competitive market. This demonstration of responsibility will procure your organization a positive stand in the business and a lot of good leads who will trust your brand more than others.
Gain global clientele
A 24-hour client care line makes you accessible to clients anywhere on the planet. There is no reason why businesses wouldn’t want to target clients in the United States, or Australia, or Europe. At the point when they do, and if the company’s products are purchased by global citizens, it is highly beneficial to have a helpdesk accessible to accept their calls when they try to connect. These possibilities will rise by getting moment backing, and brands are bound to break into global business sectors with more robust business strategies and geographic adaptability.
Happier clients means more business
When a business helps their clients in a quick and seamless manner, as opposed to ‘in a couple of hours’ , customers are bound to feel more inclined to the services of your organization. Consumer loyalty is one of the biggest factors in the success of a business. An all day, every day customer support line will offer a significantly positive Return on Investment and will consequently drive greater business growth and development.