The E-commerce sector has witnessed some drastic changes in the last decade which has completely revolutionised the retail sector and transformed the way we buy and sell in real life. But the pace at which online shopping is moving leaves little space for personalisation of services and interaction with the target audience in a real world scenario. Guess who’s there to be the friendly face of customer service in order to engage customers at every step of the way – Whizard E-commerce chatbots.
Since the launch of Apple’s Siri in 2011, Artificial Intelligence and advertising techniques have conjoined forces to give birth to present day chatbots. Intended to imitate a ‘human’ customer care interaction, chatbots are reforming how present day marketing and sales are drawn closer. With more businesses joining this creative form of robotised exposure by fostering their own chatbots, marketers are racing to be at par with the speed at which promoting techniques adjust to this inventive innovation.
A chatbot for E-commerce is the perfect tool that can be implemented by online retailers to provide round-the-clock assistance to customers and extend efficient support through multiple channels in order to fulfil client expectations and improve customer loyalty.
BENEFITS OF E-COMMERCE CHATBOTS
ImprovES User Experience
Chatbots are there for customers day in and day out. They reply as soon as someone sends the message. The waiting time is zero which adds on to the customer experience. Besides improving the buyer experience, the advantages of blending chatbot for E-commerce platforms into each marketable strategy fall in the favour of the business as well. As an IBM report, chatbots can significantly help businesses save on customer service costs by speeding up response times, freeing up agents to perform more challenging work, and providing answers for up to 80% of routine questions. The cost saved by not hiring a specialist to engage in routine, mundane tasks can be utilised by the administration to invest resources into future marketing plans.
Chatbots and evolving Skills
With the presentation of Amazon’s Echo, Alexa, and Dot, just as Google Home, AI innovations are entering homes at a speed most advertisers didn’t expect. These ‘options to the family’ connect with different gadgets around the house and adjust to the shopper’s preference thereby connecting advanced technology with improved user experience. One example of this advanced communication system is LG’s SmartThinQ home computerisation centre, which works with Alexa to decide how much cleanser you use, and orders more when you’re coming up short.
Distinguishing Consumer Habits
Whizard chatbot for e-commerce improves customer experience, however it additionally gets a goldmine of information en route. The unassuming bot takes care of the customer’s needs by reiterating questions, learning about their choices and buying history of every communication to provide a customised experience with each tap of the finger. Especially for E-commerce and advertising businesses, this set of experiences determines the direction that demonstrates how and what we react to most, just as what keeps us returning.
Generate leads and improve sales
Chatbots are pervasive with regards to lifestyle preferences. Buyers can depend on conversational bots for regular help, be it shopping, ordering food, scheduling tasks or giving a daily dose of motivation. Integrate a chatbot with your e-commerce platform, search for anything and the next thing you know, you get brand recommendations for different products based on your interests and preferences. Also, by sending regular reminders, exciting offers and discounts, businesses can implement chatbots for E-commerce and significantly reduce their cart abandonment rates by 20-30% – which can ultimately translate to a significant boost in sales.
As of now, the online business scene is transforming with the intervention of E-commerce chatbots. Brands are using the groundbreaking power of chatbots to improve client assistance, provide quicker reactions, accumulate more information about their clients, and in general making a customer experience a more delightful journey in essence. Chatbots are changing the way we shop for good. Not long before consumers will get used to relying on chatbots for everything!