In recent times, it has become extremely important for businesses to solve the queries and problems faced by their customers whenever and wherever they want. But is it that easy to deal with every customer who is different in terms of mindset, skills, nature, needs or language they use while communicating?
Just as it is crucial to evolve with time, in the same way, it is important to optimize your business according to the customer’s needs and wants as they are the king of the market. In order to fulfil their needs, understanding their language is the first step to establish a convenient flow of communication. In a time when businesses are growing globally, language should not act as a barrier to connect with people who are miles away from us. Technology can overcome this challenge as chatbots are the modern tools that can help businesses in connecting with their customers in any language and from anywhere in the world.
What is a multilingual chatbot? How does it help to accelerate business globally?
A chatbot is an AI digital assistant that analyzes and identifies requests and solves customer queries by delivering required solutions. But is it that easy to provide everyone with customized solutions that fit their needs and most importantly in the language they understand?
Just as every problem has a solution in the same way there is a smart solution to this challenge as well. As the name suggests, a multilingual chatbot understands multiple languages. It is just like a lump of clay which means it will be transformed into whatever shape the user wants to give it. A multilingual chatbot is capable of chatting in multiple languages which helps organizations in staying ahead of their competitors and generating leads without letting language become a barrier.
Expand your business using Whizard’s multilingual chatbot
Most of the time, customers trust businesses that can provide customized and reliable solutions for their specific needs. Whizard’s chatbots are self-help tools that can enable brands to improve the whole system of dealing and meeting the customer’s expectations. These Multilingual chatbots do more than just solve user’s problems and queries. They also provide them with immediate access to all information they need in their language, interpreting customer requests and engaging them with follow up questions and feedback. Whizard WhatsApp chatbots can help businesses in automating their whole organizational process and save the time, effort and cost of both the parties involved.
Ever wondered how a chatbot would know which language to speak?
A multilingual chatbot benefits the business in many ways but its best feature is that it can detect a customer’s language. In order to make the conversation process simpler and more convenient, chatbots use some common methods to understand the customer’s language.
Customer Preference
This is the easiest way to know which language the customer is interested in interacting with a chatbot. Before starting the conversation, users can select the language in which they are comfortable.
IP Based
This is the reason why chatbots are called smart bots as they can easily detect a customer’s location and native language through their device’s IP address.
Language setting of the browser
Another simple way of knowing what language your customers are interested in interacting, just check out the browsing setting and get to know all about your client’s needs.
Why choose Whizard’s multilingual chatbot?
In a culturally and linguistically diverse country such as India, a multilingual chatbot has the power to bring a digital revolution. The world in which we are living is getting more connected day-by-day. Businesses have started growing globally. Over 72.4% of customers have stated that they mostly prefer buying products when offered in their native language and out of 7.5 billion people in the world, only 1.5 billion people know how to speak the English language which is only 20% of the total population.
In times such as these, Whizard’s multilingual chatbots can ensure that people get a superior customer experience and build brand awareness among customers who speak a particular language other than English. Don’t you want to give your customers special attention, customized services, and a satisfying online experience? A multilingual chatbot is the answer to all your automation-related needs as it can be the greatest asset for companies who wish to scale their business and reach greater heights.