When it comes to the healthcare sector, nobody could have imagined ten years back that AI and automation could completely revolutionize all medical procedures and overall healthcare management. Earlier people had to wait in lines to simply get a doctor’s appointment or know their test results. But today, access to advanced healthcare facilities has been made easier than ever with the latest chatbot technology that has changed the way customer interactions take place. With the industry becoming more patient-centric by offering round-the-clock assistance and personalized services, medical centre and healthcare companies are embracing the technology trends to stay relevant in the dynamic market.
With customer service support taking a whole new approach, companies in the healthcare industry are actively looking to automate their service offerings so that patient care is simplified and made less time consuming. Many people use chatbots in their day-to-day lives without even consciously realizing it. With various messaging apps on the rise, Whizard chatbot for healthcare uses the WhatsApp platform to help businesses in connecting and engaging with their current and potential customers. Whenever a patient strikes a conversation with a customer service representative in a healthcare company, an AI powered chatbot comes to fore with its human-like conversation ability to make their customer’s life easier.
Whatsapp is used by more than 2 billion people all over the world. With the progress in digital communication, it has become crucial for every sector to utilize smart technologies in a smarter manner. As far as the healthcare industry is concerned, a WhatsApp chatbot offers the fastest, safest and most reliable way to increase client engagement, improve care delivery, reduce unnecessary cost and provide a near human-like interaction to help patients.
Chatbot for healthcare utilizes NLP (Natural Language Processing) to imitate human conversation with the help of a user-friendly interface. These smart assistants connect patients with the right service provider to reduce hospital wait times, book consultation appointments in advance and help people to understand their condition without even physically visiting a doctor.
How useful is WhatsApp automation for the healthcare industry
The chatbot automation technology has helped many healthcare institutions to cope with changing technological trends during the unprecedented times of a global pandemic by engaging in meaningful conversations and reducing workload on medical staff and other healthcare professionals.
AI powered chatbots have played a significant role in managing patient’s needs during the global coronavirus pandemic.
World Health Organization
- Booking Appointments: With the help of WhatsApp chatbot for healthcare, patients can comfortably book appointments using their smartphones right from the comforts of their home. Healthcare companies can schedule appointments almost instantly, share important information and track follow-ups in a hassle-free manner.
- Gaining patient’s trust: It is relatively simple for a virtual assistant to build better understanding with patients by conveniently addressing frequently asked questions (FAQs). By providing them with reliable information and fulfilling all their needs at any time of the day, chatbots can easily win patients’ trust and loyalty.
- Medicine reminders: Chatbots can act like a nurse who reminds patients to take their medicines on time. In the same way, chatbots can provide updates, alerts and reminders to people so that they never miss their medication.
- Seamless data exchange: It is easy to exchange sensitive patient data over a smartphone using WhatsApp chatbots. Patient’s data is easily available to the care team and can be used by doctors and medical staff for further processes.
- Daily health tips: WhatsApp chatbot can help in circulating regular health tips such as diet tips, exercise tips, hygiene-related advice, and recommendations which will lead to customer engagement and increase brand value at the same time.
- Symptom assessment: A smart chatbot can conveniently detect a person’s symptoms by asking them a few simple questions about their health and analyzing the patient’s medical history.
- Handling multiple chats simultaneously: Unlike traditional customer service representatives, chatbots use automation technology to handle multiple requests and conversations at the same time. This helps businesses to improve their efficiency and results in higher customer satisfaction and revenue generation.
WhatsApp automation opens up many golden possibilities for the healthcare sector as it helps companies in the healthcare industry to improve patient handling and provide better and more efficient customer support services. Imagine how convenient and comfortable it would be to have a doctor with you to take care of all your health-related needs anytime and from anywhere in the world.