The expression ‘customer journey’ depicts every single encounter a customer has while interacting with a brand. These experiences might be…
Automation
Automation is, in a general sense, transforming the way we live. Right from the manner in which we communicate, work,…
Chatbots are steadily changing business scenes by creating a seamless flow of communication between businesses and consumers. These smart bots…
Poor customer assistance is one of the major reasons why banks lose clients. Long reaction times, traditional infrastructure and reduced…
Chatbots have evolved from just being digital robots to becoming one of the best customer service employees of an organization….