Customers normally complain when they have made a purchase that didn’t meet their expectation—a product, service, or possibly a mix…
Customer experience
Post chat surveys are one of the best ways to understand your target audience when it comes to customer needs,…
Sentiment analysis is a characteristic language preparing method used to decide if the information is positive, negative, or neutral. It…
The expression ‘customer journey’ depicts every single encounter a customer has while interacting with a brand. These experiences might be…
Chatbots have evolved from just being digital robots to becoming one of the best customer service employees of an organization….