Chatbot for Bill payments and recharges
Respond instantly to frequently asked questions
At times, people have a lot of questions in mind regarding their bill payments, the due date of their recharge, account balance and much more. In order to eliminate the burden of answering repetitive queries, businesses can leverage Whizard’s bill payment chatbot to respond to all customer queries on their favourite messaging app, WhatsApp. This will help customer care representatives to focus on more important tasks or resolve more complex enquiries as chatbots can efficiently take over the role of virtual customer care assistant.
Be consistent with customer interactions
Whizard chatbot API makes use of natural language processing (NLP) and machine learning algorithms to make people feel as if they are talking to a real human being. This helps companies to interact with their current and potential customers in a much more natural and refined manner. By using a chatbot to provide suitable responses to customer queries based on their historic interactions, businesses can maintain more consistency in their conversations with their customers and improve their service offerings accordingly.
Save time, effort and cost at the same time
Customer service support is an integral part of any business and oftentimes, it poses a significant burden on the company’s finances. With the induction of chatbot automation, businesses can automate their routine customer service interactions to reduce their overall expenses and enhance organizational efficiency. According to a report by Juniper Research, chatbots will be responsible for cost savings of approximately $8 billion dollar per year by 2022.
Easily accessible customer service
Unlike conventional customer service representatives, chatbots provide businesses with the ability to operate 24X7 as technology never takes a backseat even when working hours are over. Automation allows bill payment companies to remain in constant touch with their customers through the most widely used messaging app, WhatsApp. Customers can ask questions, place orders, track their payment and receive suggestions at any time of day and from anywhere in the world.
Engage users and understand their needs
Chatbots are an efficient alternative to traditional customer service representatives as they help businesses to collect important information about their customers and accordingly draw relevant inferences about their needs and preferences based on data analytics. Our AI-powered chatbot for bill payments and recharges deliver a coordinated and streamlined customer experience by analysing their personal interaction, purchase behaviour and buying patterns to offer suitable recommendations and increase customer engagement.
