Customer support automation using Whizard WhatsApp API

The future has a way of arriving unannounced. This quote by the famous George F. Will perfectly sums up the drastic transformation our world is going through at the time. The technology sector is evolving at a rapid pace with Artificial Intelligence (AI) and Machine Learning (ML) taking the centrestage. With emerging technologies, people’s expectations of flawless customer service support have also witnessed a surge which is why businesses are constantly trying to integrate automation tools and techniques in order to make their organizational processes faster and more efficient.

Whizard WhatsApp chatbot has proven to be the best modern alternative to conventional customer service representatives due to their efficiency in handling customer queries and providing quick solutions to frequently asked questions. In a time when customers expect prompt services from their preferred service providers, catering to their specific needs and extending uninterrupted delivery of products and services is key to driving business growth and development. By incorporating our WhatsApp chatbot API, companies from various domains can streamline their business processes in accordance with the needs and preferences of their current and potential customers. 

An Accenture report states that about 66% of consumers surveyed in various mature markets expect customer service support to be faster and more efficient. In this fiercely competitive environment of today, businesses need to revamp their customer support strategies in order to stay ahead of their competitors and drive more conversions in the long run. Whizard’s smart virtual assistants can act as an automated help desk to reduce the amount of redundant load on customer care representatives by answering basic questions put up by customers on a messaging platform that they are deeply familiar with, WhatsApp. This will help businesses to reduce the overall handling time of customer’s queries, feedback and suggestions and establish a nurturing relationship with their customers.