The WhatsApp Businesses API enables businesses to chat with their customers in the same way they chat with their friends and family – with fast, simple, and secure messaging. Enterprises of all sizes can use their current customer engagement platforms to integrate with WhatsApp through the API and reply to their customers promptly with messages, notifications, shipping confirmations, appointment reminders or event tickets.

WhatsApp is the most popular chat application currently. Now businesses can also chat with their customers on WhatsApp to provide them support and send notifications. There are two ways for business to do this.

WhatsApp Business Application – This is suitable for small business. In this business can download free WhatsApp Business App to interact with customers easily by using tools to automate, sort, and quickly respond to messages.,

WhatsApp Business APIs (or Chatbots) – This is suitable for medium scale businesses and enterprises to send messages to customers efficiently and at scale. After creating a profile, business can provide responsive customer care and send personalized notifications timely

This is suitable for small business. Businesses can download free WhatsApp Business App to interact with customers easily by using tools to automate, sort, and quickly respond to messages.

Businesses of all sizes looking to provide their customers with a direct channel of communication, prompt support, and efficient customer experience are eligible to use the WhatsApp Business API. Presently, availability is limited and WhatsApp will review each submission on a case-by-case basis.

To start using the WhatsApp Business API, you need to submit a request. You can submit a request with Whizard to get quick business account approval with WhatsApp.

After your application is approved and your business account is created, you can use solution providers to connect with WhatsApp users. Whizard offers a business chat platform that easily integrates the WhatsApp Business API and also helps you to build an automated chat flow.

You can access Business WA using your mobile WhatsApp app and WhatsApp web on laptop.

Whizard is committed to GDPR compliance. We offer GDPR ready Data Protection Contract terms.

Answering user-initiated queries manually or through automation. Support agents can improve troubleshooting and shorten ticket lifespans.

Once your number activation process is done, Whizard files a separate application to WhatsApp to apply for the Verified badge (Green-Tick). In the activation form, we ask you to submit a screenshot of your Facebook Business page showing it is verified. This is a prerequisite to apply for Verified Badge. If your Facebook Business is not yet verified, please follow the Facebook Business verification steps and it shall be done within a few days.,

Please note, filing of this application does not guarantee a verified badge. WhatsApp internally chooses to grant a verified badge to a business or not based on undisclosed criteria. Neither the criteria nor the estimated time is declared by WhatsApp. You can learn more about Green tick verification here

You can use the WhatsApp Business API for a large number of non-promotional cases. These include but are not limited to: travel updates and ticket confirmation, in-message payment links and receipts, order placements, reservations, delivery updates, appointment reminders, and direct customer communication enabling your team to offer efficient and personalized support. Some of the top use-cases which can be built on WhatsApp Chatbots:,

Customer Support: Answering user-initiated queries manually or through automation. Support agents can improve troubleshooting and shorten ticket lifespans.,,,

Notifications: Order, or delivery notifications, appointment reminders, payment processing, travel itinerary changes, system outages, location-targeted alerts.,

Lead Generation: Generate leads via user-initiated queries. Ask relevant questions and collect details. Follow up with users easily.,

Custom process flow: Users can be taken through an automated flow to complete a process like sign up, account opening, appointment booking, application filling, etc.

Text, Image/Video/Pdf, Audio, Location, and Contact are the message content types that are supported. All of these messages can be sent as Session Message but only message of type Text can be sent as Post-Session Message.

The WhatsApp Business API currently does not support messaging for marketing purposes outside of a 24-hour window.

Yes, you need an active opt-in from the customer in order to be allowed to contact him/her using WhatsApp Business. You can, for example, add a checkbox on your website for the customer to opt-in. Alternatively, your customer may also initiate a conversation with your company on WhatsApp.

It can take anytime between 2 days – 4 weeks. We have seen few brands getting permission within the first week and some after a month.

Yes you can receive and respond to messages for international numbers as well.

WhatsApp is supported all over the world, excluding Crimea, Cuba, Iran, North Korea, and Syria.

If that phone number has not been used on WhatsApp Business API, you can use that phone number. Follow the migration steps outlined here to reuse that phone number.

Unfortunately, you will need to pick a different phone number that is capable of receiving SMS or voice in order for us to send the registration code.

Toll-free numbers are allowed as long as your country code is included. Read more about toll-free numbers here.

Yes, you can but the process is not automated and defined. We have to submit a manual query to WhatsApp team to do it and it can take any amount of time. We suggest you don’t rely on this.

Whizard platform, helps you send and receive media on WhatsApp. WhatsApp supports Images, Videos, Gifs , audio and Document files to be sent to the users.

Any message which the brand sends after 24 hrs (from customer’s last message) is post-session message. Also, if a brand wants to initiate a chat with a user, then any message brand sends before getting the first customer reply is also considered as post-session message. These are also called as Template Messages or HSM Templates. WhatsApp charges extra for these types of messages.

Whizard provides an Analyze screen that helps you keep track of the number of incoming, outgoing, and post-session messages.

Yes! WhatsApp allows you to format selected text inside your messages with Bold, Italics, Strikethrough or Monospace.

Yes, you can send messages outside of the 24-hour window. These messages must be meaningful notifications, like appointment reminders and order notifications, and need to be pre-approved by WhatsApp.

You need to provide all the required information about your company and use-case. All this information will be submitted to WhatsApp for early access. This information combined with our great track record of high approval rate will ensure you get WhatsApp access ASAP. Contact Us for more information.