LISTEN TO YOUR CLIENTS WITH WHIZARD SPEECH RECOGNITION CHATBOT
There was a time when robots were an idea best conceptualized in the fictional world of movies and books. But as time went on, so did advancements in automation and technology that helped create intelligent conversational bots. Where once, there wasn’t even a concept of robots tending to the needs of humans, today chatbots are acting as the first point of contact for businesses to establish preliminary interaction with their client base.
With the rising need of on-demand messaging, speech recognition chatbots are becoming an essential part of the communication and marketing strategy of businesses from different verticals. As the name implies, speech recognition chatbots help businesses to convert speech to text in order to provide effortless and speedy customer service with minimum effort from the client’s side of things. As much as it makes things simpler for customers, it also helps businesses to engage in natural, personalized conversations that ultimately lead to improved user retention.
How does it work?
Speech recognition technology is the key to faster and more seamless communication between a company and its target audience. It enables firms to get a proactive approach on their customer service techniques as manual input of data can be a time consuming and error-prone process. To make conversations as naturally engaging and efficient as possible, Whizard speech recognition chatbot can provide the required edge for companies to optimize their workflows and prepare them to deal with clients more effectively. Here’s how it works:
Step 1
First, open your WhatsApp chat window with the brand.
Step 2
Use the WhatsApp voice note feature to record your message/query and send it on the chat like a normal message.
Step 3
Our speech recognition chatbot will use the voice to text algorithm to understand the user’s message and provide relevant answers to meet their requirements.
Benefits of speech recognition chatbot
Natural and personalized conversations
An essential part of the reason why chatbots were designed was to introduce speed and efficiency into customer service without losing the human touch in conversations. With speech recognition, the level of service has moved up a notch giving way to more human-like and personalized interactions between businesses and their customers. By getting voice inputs from clients instead of manually-typed information, businesses can establish a level of trust and transparency with end-to-end encrypted chats and a secure platform to conduct automatic chat conversations via speech.
Time saving and convenient tool
Speed and accuracy are two major factors that determine the success of a conversational bot. AI-powered chatbots combined with speech recognition technology are the most efficient ways of delivering personalized services in a timely and cost-effective manner. Instead of manually typing in details, responses or requirements, clients can record their audio on their devices and send it in their chat window with the brand for faster communication.
Filter your purchasing needs
At times, introductory exchange of information becomes redundant and time-consuming. If customers wish to ask specific questions about their needs and skip the basic questions, they can do that with Whizard speech recognition chatbot. They can simply record their audio with the question about the product or service they want without going through the entire catalogue and send it to the brand thereby bypassing the preliminary texts and getting the direct answers on-the-spot. Now, doesn’t it sound like a personal filter curated specially for you?
Improved user retention
Integrating a speech recognition chatbot into your communication and marketing strategy can prove to be an extremely effective tool for the motive of user retention. When customers feel comfortable and at ease with sharing their information in a manner that is as simple as it is efficient, it increases the customer lifetime value (CLV) and is one of the great drivers of growth.
Technology is evolving and with the dynamically changing business environment, Artificial Intelligence is guiding the reins in providing the right direction and speed to customer service support.
In the list of advancements that chatbot technology is currently experiencing, speech recognition is a major game-changer that not only makes it easy for customers to voice their needs, wants and queries but also helps businesses drive quick purchases and therefore, growth.